Securus Technologies is a large provider of communications service to correctional institutions, law enforcement agencies, and safety organizations all over North America. The company currently serves over 3,400 agencies and over 1.2 million inmates.
Securus recently received an A+ rating from the Better Business Bureau which is the highest rating possible and also gives the public the knowledge that the company gives the highest level of concern and service to its customers.
Answering approximately 25 million calls per month, Securus installed all of the necessary equipment and facilities to make it possible to attain the BBB rating. All calls are answered in an average time of 11 seconds with a first call resolution rate of 99%. The satisfaction rate received by customers is a 4.3 out of 5 rating, which is very good.
The Better Business Bureau A+ rating proves that the company is providing the very best service at all times to its customers and families. Securus is very pleased that it can show these kinds of results and that it can maintain them. Being able to provide phone service for inmates and their families is a very positive service which keeps families in touch during a very difficult period of their lives.
The Better Business Bureau standards are difficult and not every business qualifies to become a member of this well-known organization. There is a rigorous and detailed application process, and a company must pass all of the requirements to the satisfaction of the BBB in every category.
To have received the highest rating of A+ is remarkable for such a large organization, but that is a tribute to the effort and professionalism that is displayed and maintained by Securus. It is always important to achieve high standards, especially with the population that is served, according to Securus management.